The Short List – 7 Things Car Buyers Want from a Dealer

Have you been lied to? Cheated and Tricked? Have you calculated deals with car dealerships (AZ) only to have them change their terms and break every promise they made?

Shouldn’t be like that, should it? Well, Coulter Infiniti wants to help you out a bit by giving you a quick list of things you should look for in an Arizona car dealership. Because buying a car shouldn’t be a painful experience.

1.   Website. Check out the Arizona car dealer website. Make sure they keep it updated and that their list of offerings accurately reflects their current inventory. How they care for their website means as much as how they care for facilities.

2.   Low-tech research. Word-of-mouth reputation is just as useful as any Internet data. Strike up conversations with people who have the Arizona car dealership badge on their car, or ask your friends on Facebook/Twitter/Myspace about the car dealer (AZ). Also be sure to read testimonials online.

3.   Up-front Sales. Look for up-front, direct sales personnel who earn your trust by disclosing everything about a transaction. Good car dealers (AZ) should never use high-pressure tactics to divert you from making a good decision.

4.   Fly on the wall. Sit down in the waiting room and listen around. Is this a place where people are welcome and feel comfortable doing business?

5.   Parts and Service. Look for convenient hours like evenings and Saturdays, loaner vehicles, shuttles, and online parts ordering. Will their hours fit your schedule? Seek car dealers (AZ) who offer the amenities you need.

6.   Better Business Bureau and J.D. Power. Check with the BBB to make sure the Arizona car dealer has accreditation and a good reputation. Also check out the J.D. Power Customer Satisfaction Index (CSI) to see where the brand name stands in their rankings.

7.   Honesty. What’s your comfort level in the car dealer’s (AZ) showroom? Are the personnel professionally dressed, courteous, and low-pressure? Do they give you space and time to make your own decisions?

Coulter Infiniti is committed to providing a low-pressure, honest environment to serve your unique needs. We are proud to have a Better Business Bureau report card grade of “A,” and Infiniti boasts a three-time top ranking on the J.D. Power CSI charts. Come in today to see why we’re your choice for Infiniti car dealers (AZ).